10bdt Privacy Policy

1 Introduction

10bdt ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our platform at 10bdt.io. This Privacy Policy describes in detail the types of personal information we collect from players and website visitors, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the measures we take to keep it secure.

This Privacy Policy applies to all services offered through the 10bdt platform, including sports betting, live casino, slot games, the loyalty programme, and all account management functions. It applies equally to users accessing the platform from any device — desktop, mobile browser, or any future dedicated application.

By registering an account on 10bdt, by continuing to use the platform after being presented with this policy, or by clicking any acceptance mechanism on the registration form, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

2 Data We Collect

10bdt collects personal data from you in the following categories, depending on the nature of your interaction with the platform:

2.1 Registration and Identity Data

When you create a 10bdt account, we collect the information you provide directly, including:

This information is collected to create and verify your account, confirm your identity, and comply with our Know Your Customer (KYC) obligations.

2.2 Financial and Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), we collect payment-related information including:

Full payment card numbers or mobile banking PINs are never stored on 10bdt servers. Payment processing is handled by our regulated payment partners, who operate under their own privacy and security frameworks.

2.3 Betting and Gaming Activity Data

We record your activity on the 10bdt platform to administer your account, detect fraud, and comply with responsible gaming obligations. This includes:

2.4 Technical and Device Data

When you access 10bdt, our servers and analytics tools automatically record certain technical information about your device and connection:

This data is used for platform security, fraud detection, and aggregate traffic analysis only. It is not used to build individual advertising profiles.

2.5 Communications Data

If you contact 10bdt support via email or WhatsApp, or use any live chat facility available on the platform, we retain a record of that correspondence. This allows us to track the history of any issue you have raised, ensure consistent service, and comply with our regulatory and legal obligations.

3 How We Use Your Data

10bdt uses your personal data for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent or having a separate lawful basis to do so:

• Account administration: Creating, maintaining, and securing your 10bdt account, and enabling you to log in, deposit, withdraw, and place bets.
• Identity verification (KYC): Confirming that you are who you claim to be, that you are at least 21 years of age, and that your payment methods belong to you.
• Transaction processing: Crediting deposits, processing withdrawal requests, applying bonuses, and maintaining accurate financial records for your account.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, multiple account registrations, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying the responsible gaming tools you have set on your account.
• Customer support: Responding to your queries, resolving disputes, and maintaining a record of communications for quality assurance purposes.
• Marketing communications (opt-in only): Sending you promotional offers, bonus notifications, and platform updates by email, SMS, or WhatsApp — but only where you have explicitly opted in to receive such communications.
• Legal compliance: Meeting obligations under applicable laws relating to anti-money laundering, financial crime prevention, and data protection.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the design, performance, and content of the 10bdt platform.

4 Legal Basis for Processing

10bdt processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

Where we rely on your consent as the legal basis for processing — most commonly for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

5 Data Sharing and Disclosure

10bdt does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction-level data necessary to process deposits and withdrawals. These providers are bound by their own regulatory frameworks and data protection obligations.
• Identity verification providers: Where we use third-party KYC and fraud screening services to verify your identity documents, those providers receive only the specific data necessary to perform the verification check.
• Game technology providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to facilitate gameplay. These providers do not receive your full personal profile.
• Legal and regulatory authorities: Where required by law or in response to a lawful request from a competent authority, 10bdt may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies.
• Business successors: In the event of a merger, acquisition, or sale of all or part of 10bdt's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

6 Cookies and Tracking Technologies

The 10bdt platform uses cookies — small text files placed on your device — and similar tracking technologies to ensure the site functions correctly and to gather aggregate usage statistics. We use the following categories of cookies:

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to operate. They enable core functions such as maintaining your login session, remembering your language preferences, and applying your responsible gaming settings. You cannot opt out of these cookies while continuing to use the platform.

6.2 Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use the 10bdt platform — for example, which pages are visited most frequently and whether users encounter any errors. This data is used solely to improve the platform and is never linked to your personal identity.

6.3 Functionality Cookies

These cookies remember choices you make on the platform — such as your preferred deposit method or display settings — so you do not have to re-enter them on every visit. They enhance your user experience without tracking you across third-party websites.

10bdt does not use third-party advertising cookies, behavioural retargeting pixels, or social media tracking scripts. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies may impair your ability to use the platform.

7 Data Retention

10bdt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to you. Where anonymisation is not technically feasible, the data is securely destroyed in accordance with industry-standard data disposal protocols.

8 Your Rights

As a data subject, you hold the following rights in relation to your personal data held by 10bdt. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all valid rights requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data that 10bdt holds about you, together with an explanation of how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You may request that 10bdt delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest to continue.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or a contract and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to the processing of your personal data for marketing purposes, or where processing is based on legitimate interest and you believe your interests and rights override ours.
• Right to withdraw consent: Where consent is the legal basis for processing, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

9 Children and Minors

The 10bdt platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires users to confirm their date of birth, and identity verification procedures are in place to enforce this requirement.

If 10bdt becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental consent, that account will be immediately suspended, all data associated with it will be reviewed and deleted where appropriate, and all transactions and winnings recorded on the account will be voided in accordance with our Terms & Conditions.

If you believe that a minor may have created an account on 10bdt, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act on any such reports without delay.

10 Data Security

10bdt implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 10bdt platform
• AES-256 encryption for sensitive data stored at rest on our servers
• Hashed and salted password storage — your password is never stored in plain text
• Role-based access controls restricting internal access to personal data to authorised personnel only
• Regular security audits and vulnerability assessments of our infrastructure
• Automated systems for detecting unusual login activity and potential account takeover attempts
• Strict confidentiality agreements for all staff and contractors who handle personal data

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, please contact 10bdt support immediately at [email protected] so that protective action can be taken without delay.

11 International Data Transfers

Some of 10bdt's service providers and technology partners operate infrastructure located outside Bangladesh. Where your personal data is transferred to servers or processors in other countries, 10bdt takes steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with the standards described in this Privacy Policy.

Such safeguards may include contractual data processing agreements with our providers that impose equivalent data protection obligations, or reliance on providers who are certified under recognised international privacy frameworks. In all cases, international transfers are limited to the minimum data necessary to deliver the specific service in question and are governed by strict contractual controls.

12 Changes to This Privacy Policy

10bdt reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, platform functionality, or our data-handling practices. When material changes are made, registered players will be notified by email or by a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy reflects when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 10bdt protects your personal data. Your continued use of the platform following the publication of any revised policy constitutes your acceptance of those changes.

13 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact the 10bdt support team using the details below. We are available around the clock and aim to respond to all privacy-related enquiries within 2 business days.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Availability: 24/7, including public holidays (Bangladesh Standard Time, UTC+6)
• Market: Bangladesh — serving players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and nationwide

When contacting us about a privacy matter, please include your registered email address and a clear description of your request or concern. Where we need to verify your identity before processing a data rights request, we will ask you to provide a form of identification consistent with your KYC records on file.